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Please check below to confirm that you understand the following: Our current Services are exclusive to homeowners with a Fox Pool or Fox Pool & Spa Services installed pool. Fox Pool & Spa Services reserves the right to reschedule your pool opening, deny service, charge additional fees if necessary, and reserve the right to adjust the price of service. Please check below that you understand the price listed is only 50% of the total cost. You will be expected to pay the remaining 50% after opening is completed. Once check-out is complete, a Service Team member will call to schedule a date and time. Installation is scheduled as a first come, first serve basis. If additional service is needed, additional charges will apply and will only take place if the schedule permits. Any additional time spent on the job will be billed to the homeowner at $85 per hour. A credit card on file is required to schedule, and for any additional charges as mentioned above. Fox Pool and Spa Services reserves the right to decline service based on the condition of the pool upon the first visit. If you have any questions, please contact service at 717-751-0101.
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All Service Cancellations are requested to be within a 24-hour timeframe of the scheduled service. All Services cancelled after the 24-hour timeframe will be subject to a standard $75 trip fee that covers travel and equipment costs for a standard operating day. Unique circumstances to this policy can be considered and are at the discretion of Fox Pool & Spa Services to waive. Fox Pool & Spa Services reserves the right to cancel and reschedule service if Fox Pool & Spa Services deems necessary. Once the date and time are established, it is non-negotiable; a cancellation phone call will need to be initiated at least 24 hours in advance by the Homeowner for Cancellation fee to be withdrawn.
FAQ
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By building a new pool with us and following the contract guidelines for opening and closing. Contract guidelines can. be found in the Terms & conditions.
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Underground plumbing warranty - this warranty is for freeze protection only. Since we closed the pool, the underground plumbing is warrantied against freezing. In the case of freeze damage, Fox would cover the parts, and the customer would be responsible for the labor for the repairs. This warranty doesn't include things like rodent damage, damage while installing fences, etc.
10% discount on parts and accessories
Preferential scheduling for openings and closings (we schedule all contracted customers before scheduling primary customers)
Discounted pool opening and closing costs
Discounted labor rates ($150.00/hr for contract customers, $160.00/hr for primary customers)
Primary Customers will be able to schedule services once all Contract Customers have been scheduled.
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No. While Contract Customers receive service first, they MUST schedule services each year. Once the contract is declined, it will not be offered in the future
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No, you must build a new pool with us and follow the guidelines to become a Contract Customer.