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Please check below to confirm that you understand the following: Our current Services are exclusive to homeowners with a Hydropool or Marquis hot tub. Fox Pool & Spa Services reserves the right to reschedule your hot tub repair, deny service, charge additional fees if necessary, and reserve the right to adjust the price of service. Please check below that you understand the price listed is only 50% of the total cost. You will be expected to pay the remaining 50% after the hot tub repair is completed. Once check-out is complete, a Service Team member will call to schedule a date and time. Installation is scheduled as a first come, first serve basis. If additional service is needed, additional charges will apply and will only take place if the schedule permits. Any additional time spent on the job will be billed to the homeowner at $85 per hour. A credit card on file is required to schedule, and for any additional charges as mentioned above. Fox Pool and Spa Services reserves the right to decline service based on the condition of the hot tub upon the first visit. If you have any questions, please contact service at 717-751-0101.
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All Service Cancellations are requested to be within a 24-hour timeframe of the scheduled service. All Services cancelled after the 24-hour timeframe will be subject to a standard $75 trip fee that covers travel and equipment costs for a standard operating day. Unique circumstances to this policy can be considered and are at the discretion of Fox Pool & Spa Services to waive. Fox Pool & Spa Services reserves the right to cancel and reschedule service with your permission if Fox Pool & Spa Services deems necessary. Once the date and time are established, it is non-negotiable; a cancellation phone call will need to be initiated at least 24 hours in advance by the Homeowner for Cancellation fee to be withdrawn.